American Express Travel Related Services Co. in New York has promoted Gordon Smith to executive vice president of U.S. service delivery.

He will be in charge of customer service operations for U.S. card-related business and will report to Alfred J. Kelly, Jr., president of the consumer card services group.

Mr. Smith was senior vice president in charge of the Phoenix service center. He joined the company 25 years ago. In his new job he succeeded Steve Grant, who left American Express.


NEW ENGLANDMellon Financial Corp. has hired Steven J. Haskell as one of the Boston estate settlement managers in its Mellon Private Asset Management.

He was also named a vice president.

Mr. Haskell came from FleetBoston Financial Corp., where he was an executive account manager and team leader in the estate settlement group. He had worked at BankBoston before Fleet bought it in October. He has 21 years of wealth-management experience.

Mellon Financial is based in Pittsburgh and has $480 billion of assets under management.

State Street Research and Management Co. in Boston has put senior vice president Kevin Wilkins in charge of client service and named him to its management committee.

He remains the head of retail and marketing operations. In the client-service job he succeeded Troy Shaver, who has left the MetLife Inc. subsidiary.

Mr. Wilkins, 34, joined State Street in 1997 after five years at Fidelity Investments. Before that he was a brand manager at Procter & Gamble Co.


MIDWESTNorthern Trust Co. in Chicago has hired Bank of America's Lyle Logan as its chief market strategist for personal financial services.

He was named a senior vice president in the personal financial services group and will report to Mark Stevens, the group's president.

Mr. Logan, 40, was a senior vice president in the private banking department at Bank of America.


MIDDLE ATLANTICPrudential Securities Inc. in New York has promoted Rick Hanley to director of consumer, energy, and finance research in its global equity research department.

Mr. Hanley was a senior vice president in the Cleveland division of the institutional sales department.

He joined Prudential Securities in 1992. Before that he was an equity analyst at McDonald & Co. in Cleveland. Earlier he was an analyst at National City Bank.

Prudential Securities is a subsidiary of Prudential Insurance Company of America.

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