The bout with bankruptcies and delinquencies has at least one executive of the consumer credit industry questioning its dependence on the science of credit scoring.

Jeffrey L. Dodge, senior vice president and general manager-banking at Equifax Inc., said lenders may have gotten so caught up in the science that they lose sight of "the art of risk management." He said it could only be a plus if financial institutions reemphasize "nonquantitative elements of human intervention and judgment." He expressed optimism that these are "starting to come back again."

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