Since traditional banks

are often labeled laggards in the race against nonbanks, it's unusual for a bank to teach another industry to squeeze out inefficiencies and better serve customers. Such is Cleveland-based KeyCorp's plan. Combining its customer database and data mining applications and strategic alliances with four major insurance carriers, KeyCorp Insurance Management Group aims to bring corporate managed care plans to its 370,000 small business customers, says president and CEO Roger Dunker.

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