NationsBank has completed the first phase of a massive systems overhaul that eventually will provide consistent customer information across its delivery channels.

In the first leg of the multimillion-dollar effort, the Charlotte, N.C.- based banking company has installed new technology in its credit card call center to allow customer service representatives to access a complete customer profile on a single screen when answering a customer's inquiry. In the past, customer service agents have had to access five or six screens to change an address for a customer.

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