NationsBank has completed the first phase of a massive systems overhaul that eventually will provide consistent customer information across its delivery channels.

In the first leg of the multimillion-dollar effort, the Charlotte, N.C.- based banking company has installed new technology in its credit card call center to allow customer service representatives to access a complete customer profile on a single screen when answering a customer's inquiry. In the past, customer service agents have had to access five or six screens to change an address for a customer.

Limited Time Offer

Save $400 off your subscription. Special offer ends April 30, 2017.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.