NCO Group Inc., a global provider of business process outsourcing services, announced Monday that Steve Leckerman, executive vice president and chief operating officer, will leave the company by Oct. 31 to pursue other opportunities. Leckerman joined NCO in 1995 and was named COO in 2007.
Jack Jones, a former executive at JPMorgan Chase will take the role of EVP and COO effective immediately. Jones, 56, spent 25 years at JPMorgan Chase where he most recently was senior vice president and managing director of Global Solutions responsible for the "enterprise wide globalization strategy" that included operations involving more than 35,000 employees delivering services to all lines of business.
Jones was actively involved in trade associations and business groups in India and the Philippines, most notably the Business Processing Association of the Philippines and Nasscom, a BPO and Technology Association in India. Jones also spent several years leading credit services for card operations as well as other key roles within the banking systems of JPMorgan Chase and Wachovia.
Ron Rittenmeyer, president and CEO at NCO, said, "Jack is a seasoned executive who will play an instrumental role leading NCO forward. Jack's international skills, financial services background and depth of understanding customer care and service will add significant value as we grow and expand our business model. We are fortunate to have him on the team."
He also stated, about Leckerman's pending departure, "Steve has been a valuable and key employee of NCO. We wish him well in his next endeavor and sincerely thank him for all that he has contributed to the success of the company."
NCO Group, Inc. is a global provider of business process outsourcing services, focused on accounts receivable management and customer relationship management. NCO provides services through more than 100 offices in North America, Asia, Europe and Australia.