The Office of the Comptroller of the Currency has logged well over three times more customer complaints about national banks this year thanks to a state-of-the-art telephone call center.

Agency Ombudsman Samuel P. Golden said the high volume of complaints- about 7,500 a month-reflects the hiring of 26 people to staff a computerized telephone system.

Limited Time Offer

Save $400 off your subscription. Special offer ends April 30, 2017.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.