Regions Financial Corp. Chairman and Chief Executive C. Dowd Ritter showed mercy during the company's third-quarter conference call.

A technical glitch cut off Ritter during his opening remarks detailing the Birmingham, Ala., company's third losing quarter in the past year. After a lengthy pause, the call resumed and Ritter shared a conversation he had with List Underwood, head of investor relations, during the break.

Subscribe Now

Access to authoritative analysis and perspective and our data-driven report series.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.