Three of four adults polled by Gallup said their banks have not talked to them about the year-2000problem, federal regulators said. Page 2


Chase told 2,000 employees in one of its main back-office centers that their jobs would be moved or eliminated. Page 4

Wachovia is planning to sell at least $500 million of Eurobonds to fund its growing capital marketsbusiness. Page 4


The planned purchase of a New Hampshire thrift would let Phoenix Home Life market trust services across state lines. Page 7


Discover plans to rebate fees for restaurants in August and give cardholders a cash-back bonus in the first of a series of promotions. Page 11


Bank investor John M. Eggemeyer entered California in 1994 with a plan: Build a top-performing community bank company and sell it for top dollar. He accomplished that last month. Now, like a movie director with a big hit, he's working on a sequel in a new state: Texas. Page 6

low prices for crops and livestock seem to be more troubling to bankers than to the farmers who borrow from them, according to a new survey. Page 6



Fannie Mae and Freddie Mac executives struck a conciliatory tone for mortgage bankers. "Lenders are our only customers," Fannie's chairman told them. Page 10

in a first, Standard & Poor's rated a security backed by mortgages to low-income borrowers. Page 10


The founder of Internet Payment Exchange expects banks to resist the idea of using the Internet to exchange bills and process payments. Page 12


banking call centers, revamped as multichannel remote access centers, will become the main bulwark of customer service, not the branch network, write analysts Diogo Teixeira and Ian Rubin. Page 13


Bank stocks slipped another notch and bond yields moved higher as investors continued to worry that the Fed would soon raise interest rates to head offinflation. Back page

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