Cheryl Winokur Munk

Payment experts say that in the wake of Walmart supporting more digital wallets, many banks are missing the boat with mobile wallets by not aiming to stay top-of-wallet and by ignoring operational issues.

Increased costs, a limited consumer pool and churn are pressuring the financial institutions that are competing in the luxury card market.

Research finds consumers are using billers' websites to make payments, largely snubbing banks' sites.

As the big tech firms step up their financial services outreach to the next generation, payment professionals say banks shouldn't be complacent about cultivating younger customers because they'll lose them.

BNPL lenders may tighten underwriting, a development that could benefit bank-led BNPL.

Amid competition for international transfers, the U.S. is taking baby steps to facilitate faster, more efficient transactions.

As consumers get more comfortable with the technology, they will want multiple checkout options beyond cards, creating a need for more digital wallets and account-to-account rails.

Much of the recent growth of the universal e-checkout system Click to Pay is taking place outside the U.S. Payment experts say there are steps banks can take to boost usage.

Low daily, weekly and monthly Zelle limits can cause users to switch to other payment networks, raising the ante for banks to find solutions.

Banks face conceptual, operational and other hurdles that threaten further adoption of real-time payments.

Banks that don't embrace embedded payments now risk losing out to more nimble rivals in the near future.

Payment experts detail where banks are falling short in combating AI-driven crimes.

Silent attrition and low small-business adoption are among the challenges to banks' corporate card business.

Many banks are missing revenue and cost-cutting opportunities—and potentially disenfranchising customers by not offering relevant app details.

New research suggests customers are willing to accept some friction in exchange for more robust fraud controls.

With regulatory scrutiny on the rise, banks are putting payment collaborations under the microscope.

Tech overhauls aren't easy, financial tech experts say it's necessary to compete effectively with digital-focused firms.

New study highlights the dangers banks face and potential fixes as merchants and consumers embrace the emerging form of artificial intelligence.

Banks that don't offer buy now/pay later risk pushing customers — especially younger ones — into fintechs' arms.

Payment experts detail where banks are going wrong with charge-backs and how they can improve.