A bank known for communicating with mortgage applicants through computer screens has concluded that some customers would rather not.

Earlier this fall, Flagstar Bank of Bloomfield Hills, Mich., dropped a requirement that home loan applicants be present along with their mortgage brokers for all video conferences related to securing a mortgage.

Limited Time Offer

Save $400 off your subscription. Special offer ends April 30, 2017.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.