If you are the manager responsible for a bank's cash management product line, it's a good chance your biggest concern is making information reporting and call centers Web-enabled.

All banks offering cash management services have some form of information reporting as their lead product. From its roots as a manual and free offering, it changed in the 1970s and '80s into an automated, paid service made available through timesharing networks. In the mid-'90s banks began migrating to Internet versions.

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