Banking is not known as a fun business. I don't know a single person who says to the family on a Saturday morning, "Let's go to the bank and have some fun." Rather, going to the bank is a chore, another "to do" on the interminable list we all have.

Things do not have to be like that, however. Banking can be fun, and we need to find ways to make our stores more interesting places to be.

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