By the time Generation Y reaches middle age, there may be little reason for people to interact in person to borrow money, take out insurance, or make any sort of investment. The accessibility and prevalence of on-line financial services can only increase.

The populism promoted by the Internet assures that bankers will lose much of their power and control over the individual or small-business customer. The customer's ability to move quickly through the marketplace, picking and choosing vendors and combining them into a unique and personalized "conglomerate," requires a complete shift in thinking on the part of service providers.

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