I have always believed that community banks do a good job of making customers feel special. But there are some kinds of special that customers can do without.

Shortly after 3 p.m. one day I dropped off my car at a repair shop to get a new inspection sticker. The inspection had already been completed. All the garage needed was my proof of insurance, but I was told I would have to wait 30 minutes.

Subscribe Now

Access to authoritative analysis and perspective and our data-driven report series.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.