Banco Popular de Puerto Rico

Financial services firms are focusing on essential risk-related priorities, but must not lose sight of the importance of innovative technologies that drive business forward.

End-to-end automation remains a long-term goal as banks and insurers focus on point solutions, at least for now.

Most lenders are staying the credit bureau course in underwriting but some are mulling changes, particularly when it comes to marketing.

How banks are vying for leverage in the rewards space and where their points of vulnerability may lie.

The loyalty and rewards landscape is in a state of flux. Consumers are being bombarded with a bewildering range of options, and they are primed to jump ship when a better offer comes along – perhaps half have switched to a new credit card in the past year.

While businesses' ability to transact internationally has expanded, the act of settling payments has gotten more complex, expensive and time-consuming. That means opportunity for companies that can provide solutions.

While businesses' ability to transact internationally has expanded, the act of settling payments has gotten more complex, expensive and time-consuming. That means opportunity for companies that can provide solutions.

Financial institutions have a solid track record of keeping customers for the long haul, but technology firms, fintechs and challenger banks are gaining ground on the incumbents.

Recent years have seen a transformation in credit-card customer acquisition. This report explores how consumers are interacting with the new expanse of marketing and acquisition channels and examines where opportunities and threats to issuers may lie.