Miriam Cross is a Washington-based reporter covering bank technology and fintech at American Banker. Previously, she was an associate editor at Kiplinger's Personal Finance magazine.
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The custody bank will offer clients technology from Microsoft that lets them analyze their data in near-real time, hosted on the latest versions of Microsoft's public and private clouds.
By Miriam CrossMarch 13 -
The consumer nonprofit reviewed 10 banking apps and flagged that transparency and inclusivity practices on the financial institutions' websites don't always carry over to their mobile apps.
By Miriam CrossMarch 8 -
The personal finance site is rolling out changes to its app that incorporate AI-powered chat and explanatory articles customized to each user.
By Miriam CrossMarch 6 -
The community bank cites exposure to "heightened, and evolving, regulatory standards" in its decision to wind down banking-as-a-service operations.
By Miriam CrossMarch 1 -
Research from J.D. Power found that bank customers are most concerned about letting AI move money on their behalf or place a barrier between them and their money.
By Miriam CrossFebruary 29 -
Large global banks are experimenting with tokenization to make complex transactions faster, efficient and more auditable.
By Miriam CrossFebruary 28 -
The San Francisco neobank made "occasional mistakes" regarding its responsiveness to customer complaints, according to the California Department of Financial Protection and Innovation.
By Miriam CrossFebruary 27 -
BMO Financial Group doubled its mainframe capacity, prepared a cloud staging platform and used chaos engineering to ensure its Bank of the West integration went smoothly.
By Miriam CrossFebruary 25 -
Financial institutions need to reconsider the logic and intuitiveness of their website design. They could also introduce free credit scores and capitalize on generative AI, experts say.
By Miriam CrossFebruary 15 -
Fintechs that "bank" children and teens should collect far less data about their young users, erase it sooner and be more transparent in policies that are often buried, say privacy advocates.
By Miriam CrossFebruary 12