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U.S. retail customers who said their primary bank met their needs for guidance gave it much higher grades, according to J.D. Power’s annual survey.
July 1 -
A J.D. Power official says supplemental benefits — many centered on travel cards — need to be pared down. His comments followed the company’s release of survey data that showed these hard-to-understand benefits were a drag on customer satisfaction.
August 22 -
One problem is that banks are shifting to online and mobile channels for delivering advice, which is inferior to in-person communications, according to a recent survey conducted by J.D. Power.
February 26 -
Despite digital mortgage advances, borrowers think it still takes too long to get a loan, J.D. Power finds in its annual customer satisfaction ranking of originators.
November 9 -
Consumers are giving branchless banks far higher satisfaction ratings than traditional banks because of higher rates, fewer fees and better functionality, a J.D. Power study finds.
June 29 -
Banks have maintained consumers' trust but must do better explaining to them what they signed up for, according to a J.D. Power survey.
March 1