Dr. Aniket Bera, associate professor at the department of computer science at Purdue University, explains how AI can be used in the financial services industry to detect when a customer is angry or depressed or even when an employee is upset or about to commit fraud.
In this era of uncertainty, 77% of Americans recently reported feeling anxious about their financial situation. Many account holders rely on their Financial Institution (FIs) as trusted advisors, and want them to proactively identify gaps in their financial wellness and offer them actionable steps for gaining firmer footing both in person and through their digital banking solution.
In crafting pre-qualified and pre-approved offers, financial institutions (FIs) must analyze an abundance of data, from sorting through third-party vendors' lists, to screening credit reports to determine which account holders are good prospects for a given offer. Future-focused FIs are opening up new revenue possibilities by using deep data insights to customize these offers to individual users.
New use cases for consumers and businesses continue to emerge as the industry's real-time payments segment reaches maturity, creating additional revenue opportunities for financial institutions (FIs) that embrace the movement.
To best serve account holders and continue to enhance their user experience, it's important that digital banking solutions turn inward to increase back-office efficiencies.
Alkami Technology Inc. (Nasdaq: ALKT) ("Alkami"), a leading cloud-based digital banking solutions provider for banks and credit unions in the U.S., today announced the launch of 'To My Jelly Bean', a feel-good social media campaign highlighting the importance of regional and community banks and credit unions in the lives of account holders nationwide.
