More consumers are completing banking transactions, like paying a bill, through online and mobile services, suggest new survey data from Fiserv Inc.
The Marketing Workshop conducted the survey of 3,000 U.S. households with Internet access in August for Brookfield, Wis.-based Fiserv, which released the findings Feb. 27.
Roughly one out of four consumers have used mobile banking, while 40% of those users have paid a bill using their phone, up from 28% in 2010, the survey data suggest. Those who used their mobile phone to transfer funds increased to 32% from 25%.
Of the mobile bankers, 60% said they had used the browser on their phone to access their mobile-banking services, while 41% used a downloadable application and 32% accessed the services through text messaging. Forty percent of mobile-phone users said they trusted their bank or credit union to handle mobile payments, while 35% said they trusted PayPal Inc. and 33% identified Visa for this category.
More than 40% of respondents who owned a tablet said they had accessed online banking through that device. Of those and prospective tablet owners, 30% said they would not like to access banking services through a tablet, while 45% said they would.
Online bill payments accounted for 50% of all bill payments made by the participating households with Internet access, up from 13% in 2002, Fiserv said.
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