Greylock Federal Credit Union of Pittsfield, Mass., is upgrading its ATM fleet to give the machines both physical access and communication-related elements for the visually impaired and those who have mobility handicaps.
"Voice-guidance software provides a member convenience. It provides greater accessibility and security and we are proud to add this service to our list of benefits," said Marilyn Sperling, president of the $1.2 billion credit union.
The text-to-speech technology will allow Greylock members to plug in their headphones and listen to step-by-step instructions for conducting transactions privately.
The new voice-guidance software will go live when the credit union’s ATM service provider begins support of the new technology later this year.
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