Southwest's Cashless Cabin Takes Off With Fliers

IMGCAP(1)]

Processing Content

Travelers have reacted favorably to Southwest Airlines' decision to accept only
credit and debit cards for in-flight purchases, such as cocktails, a company spokesperson says.
  Southwest switched to a cashless system Sept. 9, mostly for customer convenience,
the spokesperson adds. "We think with so many more customers
using credit and debit cards, going cashless will give us more opportunities to sell more
drinks on flights," the spokesperson says.
  The airline believes more opportunities to sell drinks and food in-flight outweighs the
card-processing fees and other costs related to a cashless cabin. Southwest is the fourth airline to eliminate cash purchases on all its flights.


For reprint and licensing requests for this article, click here.
Cards
MORE FROM AMERICAN BANKER
Load More