PayThink

The consumer mindset has shifted to favoring online services, which are now viewed as essential for public health and safety, says FICO's Therese Henry.

With suppliers adopting digital payments at a more significant rate, it feels like we’ve reached the tipping point where checks are becoming obsolete on a broader scale, says Nvoicepay's Josh Cyphers.

The jockeying over who President Biden should appoint to head the Office of the Comptroller of the Currency has focused attention on how to regulate the fintech sector, but the discussion has glossed over flaws in the agency's funding structure that have persisted across administrations.

In his new book, the Princeton lecturer and financier JC de Swaan contemplates what it means to be virtuous in a financial system that prioritizes profits and shareholder returns.

As consumers change myriad habits, the nature of disputes is also changing, according to Ernst & Young's Ryan Battles and Kathleen Calabro.

This will be a pivotal year for business and our economy, a time when small businesses streamline, simplify and define their own new normal for the long run.

The next administration must halt the practice of allowing new entrants into the banking system to forgo a full Community Reinvestment Act exam.

There's already an appetite for digital and consumers should quickly embrace Apple's range of services, says CellPoint Digital's Howard Blankenship.

Fintechs and challenger banks are small, nimble and tech-centric. However, incumbents have strong reputations, customer trust and loyalty built over many decades, says Twilio's Bijon Mehta.

Free financial education programs and easier access to safe small-dollar loans are among the ways banks could help put low-income minority households on a path to prosperity.