PayThink

The scope of customer experience spans multiple products and services that comprise the merchant technology and payment service ecosystems, according to Paul Perry, a contributor for the technology company Relay.

Traditional loyalty programs provide customers with tangible benefits, such as a free item with purchase or a reward for return visits. But these are limited in reach, argues James Roedding, vice president of product and data Rewards Network.

The government-sponsored enterprises have continued to expand over the past decade, despite being in conservatorship. New leadership at the FHFA should reverse this trend.

These programs are becoming a more common employee benefit but many lack some of the tools users need to be successful.

Although slow to catch up, issuing banks are well placed within the payments ecosystem to capitalize on short-term credit provision — in fact, they can be the biggest winners, argues Mehmet Sezgin, CEO and founder of myGini.

Before we can advertise the security benefits of digital wallets, we have to address their vulnerabilities, writes Jared McClure, co-founder and COO of CrayPay.

Robust public discussion from a diverse array of stakeholders has informed regulators working to reform the Community Reinvestment Act, but it has also included some misleading claims, writes a top OCC official.

Attracting surprisingly technology-savvy older consumers is a lucrative—and surprisingly easy—goal for online retailers, as long as payments fraud protection is solid and understantable, argues Monica Eaton-Cardone, co-founder and CEO of Chargebacks911.

Disclosure requirements are changing all the time. Failure to stay on top of this can lead to fines or worse.

Financial startups are becoming important partners for community banks and credit unions, despite lobbying efforts to limit their growth.