PayThink

The most important part of being a successful manager is ensuring your direct reports are succeeding.

The advent of this is particularly unwelcome, coming, as it does, at a time when many people not only question the role of a bank after the recent financial crisis and gradual digitization of banking services, but also when their relationship with technology has changed, writes Martijn Moerbeek, director of group digital strategy and innovation at Legal & General.

An eight-month-old consent order appears to be forcing the San Francisco bank to grapple more deeply than it did previously with the many failures that led to its account-opening scandal.

Men on Wall Street take a cue from Vice President Mike Pence in refusing to dine one-on-one with women; Coinbase adds fertility benefits; and the CFPB has a new leader. Plus, Bank of America's Katy Knox gets promoted.

Creditors, governmental bodies, health care providers and third-party debt collectors alike need to embrace the consumer disclosure requirements of E-Sign if they want to save on postage expenses and satisfy the growing needs of consumers to manage their business using electronic communication methods, writes Rozanne Andersen, vice president and chief compliance officer at Ontario Systems.

A pipeline of new banks is critical to the long-term health of the industry and communities across the country, argues FDIC Chairman Jelena McWilliams.

Today’s customers demand seamless experiences. They want simple loyalty solutions without the clutter of tracking their rewards and coupons, according to Francis Hondal, president of loyalty and managed services at Mastercard.

Newly unsealed court documents make clear that regulators forced banks to terminate relationships with payday lenders and other lawful businesses, setting a dangerous precedent.

Home prices are rising and first-time buyers now account for an increasing share of sales, factors that could lead to a surge in defaults during the next economic downturn.

Customizing the customer experience will help credit unions keep up with evolving trends in service.