PayThink

Only through data can issuers create a superior digital customer experience and provide strategic guidance to help on-the-go customers, writes Lisa Woodley, vice president of FSI customer experience for NTT Data Services.

One woman's legal battle of more than a decade could develop into one of the biggest gender discrimination lawsuits to hit Wall Street. Bank of America faces a complaint after its sexual harassment ouster, and loses another top female executive. Plus, lots of tech initiatives.

Both Republicans and Democrats are making threats against banks that don't take their side on gun control.

Payment collections will never be easy, but the availability of so much data and the means to make meaningful sense out of it with AI and advanced analytics is helping collections firms be more efficient and smart about their interactions, writes Scott Kendrick, vice president of marketing at CallMiner.

Financial institutions can begin to reduce the number of rogue employees and put a stop to bad behavior.

With $120 trillion in B2B payments made each year, making even a tiny change in how businesses pay each other could unlock incredible value for buyers, suppliers, and their financial institutions, writes Dean M. Leavitt, CEO of Boost Payment Solutions.

A New Jersey community bank has launched a campaign that takes digs at the megabank while highlighting its own values. Should others follow its lead?

Although there's often a tension between regulation and innovation, the sandbox concept can help startups, regulators and incumbent banks better navigate experimental financial technologies.

Retaining experienced and competent employees is a crucial but often overlooked strategy for improving bank performance.

Transport players are faced with several opportunities to meet both the rising expectations of end users and tap in to new revenue streams. The time to innovate is undoubtedly now, writes Myung-Hwa Calais, transport market director at FIME.