PayThink

Branch managers are essential, but it is the manager's manager that can set the tone for the performance of a bank's branch program.

How Eastern Bank pulled off something few community banks have: launching a digital lending product that the 197-year-old mutual dreamed up in its innovation lab.

The 'decentralised apps' tied to blockchain bring increased transparency, automation and security to traditional payment systems. This can create a domino effect that leads to a reduction in operational costs, accounting expenses, and friction which can benefit the business and pass savings on to customers.

The idea behind The DAO is to act as a decentralized investment fund that leverages the wisdom of crowds. But sometimes the crowd doesn't necessarily offer the wisest counsel.

We need to adopt a more nuanced view of credit that considers not only the cost of credit, but also the cost of default and the cost of having no credit.

While existing state laws show that payday lending curbs lead to positive outcomes, those laws will still benefit from a strong Consumer Financial Protection Bureau rule.

Achieving high performance is a challenge. But these five traits help the elite banks drive such impressive results.

When it comes to the speed of payments, consumers used to be satisfied with just real-time confirmation of a person-to-person (P2P) transaction and the promise that funds were on their way. This isn’t necessarily the case anymore, and the social implications associated with payments are driving the shift in demand.

The idea that restricted access to loans for poor-credit borrowers is unequivocally a bad thing is based on industry talking points that don't stand up to real-world scrutiny.

Instant Apps could give banks a better option for transitioning customers from a quick and easy account opening to a more robust banking experience.