PayThink

In the spirit of a rising tide lifting all boats, we hope Apple figures out ways to add value to the mobile commerce ecosystem, not just be another isolated technology with limited value to merchants and consumers. Because Apple has work to do.

The precedent set in the ongoing battle between Apple and the FBI over custom access to a device in question opens up unsettling risks on privacy and security.

Instead of focusing on the effect of swipe fee rules on banks and credit unions, retailers should ask why the Durbin amendment hasn’t produced the promised cost savings for their consumers.

The expected 100% growth in card not present (CNP) fraud by 2018 threatens small and medium businesses as well as enterprises, and companies need to shore up their data and customer analytics now to stem the tide.

Meaningful rules encouraging Fannie and Freddie to do more with manufactured housing would allow more lenders into the market and make pricing more competitive.

It is time for institutions to act independently of the Federal Reserve and raise their loan interest rates to improve returns.

Despite banks' attempts to test and use blockchain, the technology that powers bitcoin, for their own commercial gain, it is outside the realm of possibility for the technology to serve any useful purpose for the intermediaries it was designed to replace.

For all the technology banks have to help them deliver personalized service, the overall customer experience remains a challenge.

With the stakes so high for compliance officers, their rights and responsibilities should be clearly defined, including a safe harbor for those who play by the rules.

Industry pundits have been predicting the demise of the branch since the dawn of online account access 20 years ago, but digital services haven't replaced branches. They have just increased the contact banks have with their customers. That's won't change anytime soon.