PayThink

JPMorgan Chase's Eileen Serra is giving up her CEO title (for a very interesting reason); CIT Group's Ellen Alemany is getting to work sooner than expected with a big housecleaning; and Meredith Whitney resurfaces with an insurance company. Plus, inclusion confusion, the "Person of the Year" (it's a woman for the first time in 29 years), and Saudi Arabia.

The best commercial lenders take enough interest in their clients to speak up when they see credit as not serving the long-term success of a company.

Angus Deaton's efforts to improve understanding of poverty have helped open the door to financial services firms meeting the market demands of the world's poor.

A typical word cloud from the payment community might be heavily weighted like this - Loop, Apple, bitcoin, e-gifts, Near Field Communication, contactless, mobile wallets, tokenization, and digital encryption.

Several CEOs hitting the magic age of 63 have chosen to sell their institutions, suggesting a dearth of younger executives waiting in the wings.

Affluent customers deserve special attention, but banks have to think outside of the box to improve loyalty and customer satisfaction with this important customer segment.

The holy grail for any business is sustainable competitive advantage. In the fast-moving payments market, where we are seeing the challenge of near-constant technology-led change, this can appear both elusive and far-fetched.

Credit unions saw real progress in a variety of legislative and regulatory victories in 2015, but there is still a whole lot left to be done as the close of the 'Year of Regulatory Relief' swiftly draws nigh.

A customer's social media presence provides a window to the soul, which a more traditional credit history cannot touch.

The danger posed by the Federal Reserve is in its unchecked power coupled with its inability, like that of any institution, to predict the future.