PayThink

Below are highlights from Credit Union Journal's Grow Show.

It was great to see many credit union leaders in agreement that the rebounding economy and housing market will bring opportunities to credit unions in the area of mortgage lending.

Despite the lure of online banking, ensuring a positive branch experience is still one of the best ways to retain existing members and grow their loyalty.

Social channels may encourage complaints, but it is in banks’ best interests to publicly demonstrate they are fixing the problem.

A recap of the informed opinions (and the discussions they generated) on BankThink and AmericanBanker.com this week.

Straightening out bad actors is fine, but it won’t resolve the inconsistencies and consumer confusion about overdraft protection cited by the Consumer Financial Protection Bureau.

Goldman Sachs chief executive Lloyd Blankfein backed Federal Deposit Insurance Corp. efforts, mandated under the Dodd-Frank Act, to create a rule for orderly closures of big firms.

The Consumer Financial Protection Bureau has lost more than a dozen senior officials in recent months, raising concerns whether the agency will be able to maintain the aggressive pace set during its nearly two years of existence.

Federal regulators must not rely on standard measures of differences between outcome rates without considering the way those measures change simply because the frequency of an outcome changes.

The Federal Deposit Insurance Corp. and Consumer Financial Protection Bureau released a training guide titled "Money Smart for Older Adults" to help banks, law enforcement and advocates of senior citizens deliver tips to older adults on preventing exploitation.