As donor-advised funds (DAFs) continue to surge in popularity, they open new opportunities for organizations and institutions to retain and bring in new clients.
Dr. Aniket Bera, associate professor at the department of computer science at Purdue University, explains how AI can be used in the financial services industry to detect when a customer is angry or depressed or even when an employee is upset or about to commit fraud.
If you are looking to improve the overall communications experience by adding calling to your Microsoft Teams environment, you should evaluate the benefits of integrating UCaaS with the Microsoft Teams app.
Learn how you can employ these five customer experience strategies in your financial services contact centers to delight your customers and keep them coming back.
RingCentral and Theta Lake have teamed up to address these issues, and their collaborative approach to hybrid work compliance enables firms to be successful and enable digital transformation.
