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Interest-rate risk, regulatory changes with Basel III looming, supply-chain disruptions, credit risk, and climate change risk are among the threats that will likely be top of mind for risk professionals over the next 12 months, as they attempt to navigate unpredictable, pandemic-altered markets.

It’s easy to get customer experience wrong. Here’s how to get it right.

There are some major forces that will shape the 2022 mortgage market. To begin with, rising interest rates will cool the red-hot refi boom of 2020 and 2021 and lead to a significant reduction in applications.

It’s easy to assume that borrowers, especially those from younger generations, want an entirely digital experience. But that couldn’t be further from the truth. What customers want is a personalized, streamlined lending experience that is tailored to their unique needs.