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Citizens is testing the use of generative and traditional AI in several areas, including as a copilot for contact center reps and to help branch staff detect fake checks, she says.
October 5 -
Smith, chief technology and operations officer at the Utah Bank, shares some of the lessons learned from a recently completed core system replacement.
October 2 -
Portney, one of our The Most Powerful Women in Finance honorees, discusses her role and responsibilities.
October 2 -
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Many people are jumping on the AI bandwagon without asking the most basic questions. FICO Chief Analytics Officer Scott Zoldi, who holds a Ph.D. in theoretical and computational physics from Duke University, has been in the business long enough to see the warning signs.






