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Medal
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SunTrust Banks Inc. signage is displayed outside of a branch in Miami, Florida, U.S., on Friday, Jan. 13, 2012. Florida will hold its Republican presidential primary on Jan. 31. Photographer: Mark Elias/Bloomberg
Mark Elias/Bloomberg

Pick Your Poison

SunTrust earned the top spot in the "account selection" category, for a recommendation tool that customers can use to pick an account and a comparison chart detailing features of the bank's different accounts. (Image: Bloomberg News)
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FILE PHOTO: JPMorgan Chase & Co. signage is displayed at a bank branch in New York, U.S., on Monday, June 20, 2011. State Street Corp. and JPMorgan Chase & Co. profited during the financial crisis by borrowing $200 billion almost risk-free from the Federal Reserve under a program intended to rescue money-market mutual funds. Photographer: Robert Caplin/Bloomberg
Robert Caplin/Bloomberg

Apply Within

JPMorgan Chase and SunTrust took home the gold in the "online application" category. Corporate Insight lauded both for "intuitive" application processes and for allowing consumers to sign up for an account via an online chat with a customer service representative. (Image: Bloomberg News)
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Buildings, including the MetLife headquarters, left, are reflected in the window of an E*Trade Financial Corp. branch in New York, U.S., on Thursday, Nov. 29, 2007. E*Trade Financial Corp., the online bank and brokerage, ousted its chief executive and got a $2.55 billion infusion from Citadel Investment Group LLC after an analyst's bankruptcy warning spurred customers to withdraw cash. Photographer: JB Reed/Bloomberg News
JB REED/BLOOMBERG NEWS

On Display

E*Trade Bank won the top award for its account-information display, its fourth gold medal in that category, for providing an in-depth chart of account balances and a transactions archive. (Image: Bloomberg News)
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The Bank of America Corp. logo is displayed in front of a branch in Galveston, Texas, U.S., on Saturday, Oct. 1, 2011. Bank of America Corp. (BAC) should face fraud proceedings after its Countrywide unit submitted faulty data to back up claims for reimbursement on federally insured mortgages, according to an audit by a U.S. watchdog. Photographer: Scott Eells/Bloomberg
Scott Eells/Bloomberg

Paying the Bills

Bank of America got the gold for its bill-pay service, which includes payment reminders and the ability to schedule multiple payments simultaneously. (Image: Bloomberg News)
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The Bank of America Corp. logo is seen in Charlotte, North Carolina, U.S., on Friday, Feb. 17, 2012. North Carolina-based Bank of America Corp., the second-biggest U.S. lender, plunged 58 percent in New York trading last year as Chief Executive Officer Brian T. Moynihan sold $33 billion in assets and announced 30,000 job cuts amid stagnant revenue and rising costs from defective mortgages. Photographer: Victor J. Blue/Bloomberg
Victor J. Blue/Bloomberg

Moving Your Money

B of A also ranked first for its money-transfer services, which include internal, external, intrabank and wire transfers from a single website tab, along with access to transfer history data. (Image: Bloomberg News)
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The JP Morgan Chase & Co logo is displayed outside of a bank branch in San Francisco, California, U.S., on Wednesday, Dec. 21, 2011. San Francisco, one of the top tourist destinations in the world, is a principal banking and finance center as well as home to more than 30 international financial institutions which helps rank it eighteenth in the world's top producing cities, ninth in the U.S., and ninth place in the top twenty global financial centers. Photographer: David Paul Morris/Bloomberg
David Paul Morris/Bloomberg

Help Yourself

Chase jumped up from silver to gold this year in its array of self-service options. (Studies suggest that self-service banking can dramatically reduce a bank's account costs.) (Image: Bloomberg News)
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Pedestrians pass in front of a Capital One Financial Corp. bank branch in New York, U.S., on Monday, Dec. 12, 2011. Capital One Financial Corp. is a U.S.-based bank holding company specializing in credit cards, home loans, auto loans, banking and savings products. Photographer: Peter Foley/Bloomberg
Peter Foley/Bloomberg

On Alert

B of A, JPMorgan Chase and Capital One all took the gold in the "alert services" category for the second year in a row for their wide selection of alert functions and related perks. (Image: Bloomberg News)
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Pedestrians pass by a Bank of America Corp. branch in New York, U.S., on Tuesday, Jan. 17, 2012. Bank of America Corp. is scheduled to announce earnings before the opening of U.S. financial markets on Jan. 19. Photographer: Victor J. Blue/Bloomberg
Victor J. Blue/Bloomberg

Mayday!

B of A also ranked first for its customer help features, including a centralized pop-up Help Center, a search tool and an online chat feature. (Image: Bloomberg News)

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