Why Corporate, Commercial and SME banks should rethink client onboarding

At a time when corporate, commercial and SME client expectations have risen due to the rapid advancement of digital capabilities in consumer user experiences, most banks still offer a suboptimal onboarding experience for these clients, often characterized by disconnected interactions across various organizational silos. EY leaders discuss how banks offering a seamless, user-friendly onboarding experience to commercial banking clients will gain a competitive advantage in an otherwise slow-to-adapt marketplace.