Predictive analytics

Join Janet King, Arizent VP of Research and Brian Elkins, Senior Director of Strategy at Monigle for a discussion of a new, prescriptive framework that helps banks and other financial institutions identify why customers choose to bank with one financial institution over another. Developed in conjunction with creative experience agency Monigle, the Humanizing Customer Experience research from American Banker draws on more than 5,000 customer responses to show what matters most in customer experience and ranks which financial institutions do it best. Join this discussion to learn more about how you can optimize your bank's approach to CX to improve customer satisfaction and earn higher net promoter scores.

How technology is enabling new types of payment transmission and what this means for banking.

COVID-19 has shown us that technology can rapidly evolve to meet customer needs, in areas from contactless payments to digital banking to mobile wallets. However, we still see great disparities when it comes to the use of contactless and digital banking by low- to moderate-income (LMI) workers. The question is, will emerging tech in the post-COVID economy provide an opportunity to include new people in the financial system-- or leave them even further behind?

Artificial intelligence (AI) is increasingly gaining ground in a number of areas of banking and financial services. However, there is growing evidence that AI systems are biased.

Credit unions use data to help sell products and manage risk but executives must now look at their modeling differently in light of COVID-19. 

Tech sprints that bring regulators together with bank officials, data scientists and software companies originated in the U.K. and have crossed the pond into the U.S.

It can be a painful process for a bank to go digital, but there are ways to ease the transition.

Testing shows an overreliance on machine learning data can unfairly harm credit scores.

New data analytics could help provide more comfort to banks in doing business with the cannabis industry, despite restrictive federal laws.

New data analytics could help provide more comfort to banks in doing business with the cannabis industry, despite restrictive federal laws.

The bank has been deploying artificial intelligence in every business line, conducting research to find out what consumers think about the technology, and holding a roundtable with experts to define "responsible" AI.

Credit unions have traditionally struggled to access analytics due to limited resources but that is now beginning to change thanks to recent advances.

Changes in consumer behavior patterns will force banks to reassess the information they use to attract customers.

Data collection and analysis is more accessible than ever before, and credit unions must use this tool if they want to successfully compete.

Credit unions are slowly embracing the impact data analytics can have on the bottom line, but experts say goal-setting and measurable achievements must also be a part of the process.