The COVID-19 pandemic accelerated the adoption of remote interactions and transactions between consumers and organizations. To mitigate risk in these remote connections, organizations need confidence in users' identities.
Most organizations operate with an incomplete understanding of users' identities, inviting risk of identity fraud, frustrated customers, operational waste, or regulatory violations. The uncertainty degrades organizations' authentication experiences, outbound communications operational efficiency, and compliance posture. These liabilities cost organizations millions in identity fraud, inefficient operations, and regulatory fines and class-action lawsuits.
Conversely, investing in identity helps mitigate risk across the organization. A complete understanding of identity is the foundation for actionable risk intelligence and competitive advantage. The more that is known about consumers, the more effective and less risky consumer interactions can be.
- Separate risky phone and digital interactions for additional verification.
- Contact the right customer at the right number and right time.
- Give consumers more reason to trust communications from unfamiliar phone numbers.
- Maintain a reliable compliance posture