The 2025 State of Dispute Management Performance Report offers a data-driven view of how fraud and dispute operations have proven to be a critical touchpoint in the customer experience. As fraud trends grow more complex and first-party fraud rises, financial institutions face mounting pressure to resolve disputes quickly, accurately, and in ways that build customer trust. This report benchmarks dispute performance across banks, credit unions, fintechs, and payment processors, providing a clear view of what high-performing organizations are achieving—and where others can improve. Alongside industry averages, readers will find insights into best-in-class outcomes to guide strategic improvements. The report sheds light on:
- Key performance indicators shaping dispute management
- How to benchmark your organization against industry leaders
- Strategies for reducing risk while improving recovery and resolution times
Get the insights to confidently improve your dispute operations.