As organizations expand their reliance on external providers and partners, the risks tied to third-party access and data sharing grow more complex. While collaboration fuels innovation, it also introduces new vulnerabilities that can be difficult to monitor and control.
This report examines industry-wide perceptions of digital trust in third-party relationships, highlighting the challenges of oversight, visibility and secure access. It also explores the gaps between perceptions and reality that erode trust, and the strategies leading organizations are adopting to close them.
Key findings include:
- Nearly 1 in 3 third-party users wait days just to get initial access, stalling collaboration and weakening trust from day one
- 96% of third-party users still struggle with frustrating login issues, an ongoing drain on productivity that chips away at confidence
- Over half (51%) of users retain access too long after offboarding, leaving doors open and raising doubts about whether security is taken seriously