How 2020 reignited the AI revolution in financial services

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New research available only to American Banker subscribers.

A survey of leaders across financial services finds that the COVID-19 pandemic has spurred companies in every industry to dramatically accelerate their adoption of AI and automation — even in cases where investments to date have proven inconclusive or disappointing.

Two key findings:

  • Almost two-thirds of leaders surveyed said that COVID-19 had caused their organization to explore or re-explore uses of AI and automation; and
  • Almost three-quarters called AI either very important or critical to their eventual recovery.

American Banker subscribers can read the full report by clicking on the link below.

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