While AI has been working behind the scenes for some time, the emergence of generative AI (e.g. ChatGPT) has brought greater sophistication, awareness and concern to the table and essentially changed the AI game. In this new era of AI, banking organizations are determining how best to utilize the technology to benefit customers and employees, while avoiding regulatory and quality issues.
To better understand trends in AI and how banks are navigating this ever-changing technology, American Banker surveyed industry professionals. Highlights and analysis from this research are shared in this timely report, including:
- Actions banks are taking to better understand and implement AI solutions
- How bank professionals expect AI to impact the industry and job roles
- What FIs are doing to identify and mitigate AI-related risks
- How organizations are – or aren't – planning to hire based on AI skillsets