State-by-State Satisfaction: Customers Rank Banks by Region
April 20, 2012 3:35 PM
(Image: ThinkStock)
California
Rabobank ranked highest with consumers in California. The community bank and agriculture lender scored particularly well on fees and transaction activities. (Image: ThinkStock)
Florida
PNC Bank took the top billing in Florida, scoring high on in-person and online-account activities. (Image: ThinkStock)
Mid-Atlantic Region
Northwest Savings Bank came in first in the mid-Atlantic region. Consumers liked the bank's fees and transaction options. (Image: ThinkStock)
Midwest Region
Commerce Bank scored highest with consumers in the Midwest region, for its fees and branch network. (Image: ThinkStock)
New England Region
Rockland Trust ranked highest in New England for its product variety and fees. (Image: ThinkStock)
North Central Region
Independent Bank got the top consumer score in the North Central region of the country thanks to its branch network and product offerings. (Image: ThinkStock)
Northwest Region
Banner Bank took first place in the Northwest because of its brick and mortar locations and transaction activity.
South Central Region
Arvest Bank scored first in the South for its branches and fees. (Image: ThinkStock)
Southeast Region
First Federal ranks first with consumers in the Southeast thanks to its branches and product offerings. (Image: ThinkStock)
Southwest Region
Arvest is first with consumers in the Southwest as well as in the South, according to J.D. Power. Consumers liked the bank's branches and product offerings. (Image: ThinkStock)
Texas
Lonestar State consumers ranked Frost National Bank highest across numerous factors including transaction activities and fees. (Image: ThinkStock)
