Practice and client management

The increased mobile engagement at U.S. Bank goes back to Ankit Bhatt letting customers tell him — and, many times, show him — what needs to improve.

Embers Credit Union and Upper Michigan Community CU will open their doors as a merged institution on June 3, nearly a year after members voted to approve the deal.

The bank will have about $1 billion in assets after it acquires Lighthouse Bank, which is also based in Santa Cruz.

Suspense builds on what the new name of merged BB&T-SunTrust will be; JPMorgan Chase CEO Jamie Dimon says Wells Fargo 'irresponsible' for lack of CEO plan; how APIs are being used at Citi, BBVA and other leading banks; and more from this week's most-read stories.

Some institutions are gearing up for the warm weather by providing free ice cream, scholarships to graduating seniors and donations to revamp recreation centers.

New technologies can increase lending and reduce risk but many management teams don't know where to begin with implementing them.

In stark contrast to his predecessor, C. Allen Parker said Thursday he accepts regulators' criticism and suggested that the bank may struggle to achieve revenue growth until it moves past its regulatory woes.

SunTrust CEO Bill Rogers on Thursday explained the direction he and BB&T chief Kelly King are going with the new name, but gave no hints on what it is or when it will be unveiled.

The payout resolves a 2017 complaint filed by a male employee who alleged the bank’s parental leave policy was biased against dads.

The scandal-plagued bank announced Wednesday that it is adding a board member with deep experience in accounting. It is also considering a switch to flat pricing in indirect auto lending, a change long favored by consumer advocates.

Speaking at a conference on Wednesday, CFO Howell McCullough mostly ruled out a merger of equals as a growth strategy for the $108 billion-asset Huntington.

Brad Calhoun, the former chief retail and marketing officer at First Tech FCU in Oregon, will replace Robert Allen, who is retiring from Teachers.

A Burke & Herbert veteran will serve as CEO until January, when the bank will introduce an outsider as its leader.

Having already recently absorbed Los Angeles-based Cedars-Sinai FCU, Credit Union of Southern California is now set to pick up tiny FedONE FCU.

The bank dropped out of the bidding for the card over profitability fears; returning to the market could boost Barclays' investment bank.

Dion Williams, former CEO of Del-One Credit Union, is returning to his native North Carolina to take over for Judy Tharp, who recently retired.

The JPMorgan chief executive said he couldn't understand why Wells Fargo could have CEO Tim Sloan step down without a successor ready to go.

Better analytical tools could help banks spot and address potential issues before a customer goes delinquent.

More businesses are considering moving away from cash and checks, according to a recent survey by Citizens. That should be a wake-up call to smaller institutions, said Michael Cummins, who oversees treasury solutions at the regional bank.

Calls for getting more women into leadership positions, and strategies for achieving that, dominated the LEAD conference in New York.