Practice management

MADISON, Wis. – Regular online surveys to keep abreast of member sentiment should be a key part of a credit union’s social media programs, a new study by the Filene Research Institute suggests.

PENSACOLA, Fla. – Pen Air FCU is offering members a variety of checking options that provide different rewards through five different accounts: the Travel Package, Shopping Package, Credit Package, Fraud Protection Package and Peace of Mind Package.

Credit unions could learn a thing or two from the big banks about how to run an ad campaign.

The Indiana league, in cooperation with the Kentucky league, is rolling out a multi-media campaign in support of the "iBelong" awareness effort.

The recession has come with another cost that, sadly, is often overlooked, believes one person: a noticeable downgrade in the professionalism of marketing at many CUs.

No department within credit unions has felt the budget axe as much as the marketing department over the past few years.

Great rates and great service? Not good enough, says one marketing professional.

ANTIGO, Wis. – CoVantage CU is working with D.C. Everest Junior High School and John Muir Middle School to offer a savings program to students called “Mad About Money.”

WEST PALM BEACH, Fla. – New resources related to Best Practices in collections, stress-testing of loan portfolios, card fraud, creating a “cooperative score” and investment strategies have been added to CUllaborationNation.com.

JOHNSTOWN, Penn. – Johnstown School Employees FCU was granted a TIP charter (tradewide, industrywide or professionwide) from NCUA, allowing the $9-million credit union to serve all education workers in surrounding Cambria and Somerset counties.

DALLAS – Resource One CU, a $325-million credit union, has applied to state regulators to expand its field of membership to cover a huge swatch of territory covering more than 5 million people in Harris, Collin and Denton counties.

WEST PALM BEACH, Fla. – New resources related to Best Practices in collections, stress-testing of loan portfolios, card fraud, creating a “cooperative score” and investment strategies have been added to CUllaborationNation.com.

INDIANAPOLIS – The Indiana CU League, in cooperation with the Kentucky CU League, is finishing up a marketing campaign with TV, radio and billboards.

OLYMPIA, Wash. – The Washington State House on Monday agreed to increase the amount of funds municipalities may deposit in credit unions from $100,000 to $250,000, providing a big new pool of funding for the state’s credit unions.

WEST PALM BEACH, Fla. – New resources related to Best Practices in collections, stress-testing of loan portfolios, card fraud, creating a “cooperative score” and investment strategies have been added to CUllaborationNation.com.

ABERDEEN, Md. – Aberdeen Proving Grounds FCU has signed a $750,000 sponsorship deal with Harford Community College to name the school’s new arena after the credit union.

TAMPA, Fla. – Morning radio host Jayde Donovan has signed with Grow Financial FCU to record a series of celebrity endorsements for the $1.7-billion credit union.

The Financial Services Institute would like to help the Department of Labor analyze the potential impact of a redefinition of fiduciary responsibility. However, FSI needs a bit more time to respond to data requests, and some of the requests seem off the mark, the organization said in a letter to the Labor Department.

MANSFIELD, Texas – Texas Trust CU said it is making it easier for bank customers to switch accounts with the launch of the Deluxe’s SwitchAgent concierge service.

WEST PALM BEACH, Fla. – New resources related to Best Practices in collections, stress-testing of loan portfolios, card fraud, creating a “cooperative score” and investment strategies have been added to CUllaborationNation.com.