Technology

Connecting banks and SMBs with 9Spokes Track

Join our global business ecosystem to enhance your customers' digital experience and make smarter decisions with confidence. 9Spokes Track pulls together data from across all areas of your business and wraps them up as bite-sized insights.

Partner Insights from 9Spokes

Connecting banks and SMBs with 9Spokes Track

Customize journeys that help power change with PWC's Industry Cloud for Banking

The world of business is evolving quickly—and the cloud is powering the change. PwC's Industry Cloud for Banking helps financial services firms deliver the personalized products and services that today's customers expect.

Partner Insights from PWC
Podcast Should banks put a pause on their AI projects?

Leaders of many of the biggest tech companies recently signed an open letter calling on all AI labs to immediately pause the training of advanced artificial intelligence systems. Seth Dobrin, advisor to the Responsible AI Institute and former chief AI officer at IBM, shares his thoughts on where banks should be careful about using AI.

Sponsored by IntraFi

Podcast Can chatbots learn to understand human emotions?

Dr. Aniket Bera, associate professor at the department of computer science at Purdue University, explains how AI can be used in the financial services industry to detect when a customer is angry or depressed or even when an employee is upset or about to commit fraud.

Sponsored by IntraFi
Glance Mobile App Share: Guided CX for boosting the mobile client experience

When mobile banking customers need support during an important transaction or a moment of decision, your representatives can be right there, live and in-person, with just one click.

Partner Insights from Glance
Introduction to Vault Core: Get full control over your product roadmaps

Gain unique flexibility and control in the design and build of new banking products through smart contracts, providing full access to financial product logic. Any banking product can be manufactured, from new innovative products to replicating back book products for a migration.

Partner Insights from Thought Machine
Podcast Are big banks spreading misinformation about fintech?

Penny Lee, president and CEO of the Financial Technology Association, is pushing back on some claims banks and their trade groups have recently made about financial technology companies, for instance that fintechs don't meet consumer financial protection standards.

Sponsored by IntraFi
Software development

How this credit union learned to love no-code software

Matthew Pincoski, director of engagement systems at Ent Credit Union in Colorado Springs, describes some of the ways he and his team have been using low-code and no-code software to do things like create next-best-offer messages for customers.

By Penny Crosman

February 13
Digital banking

What the rising rate environment means for banks in 2023

Mike Abbott, global banking lead at Accenture, predicts the trends that will change the way banks operate in the coming year, including a rate environment that hasn't been seen in more than a decade, a comeback for branches and soaring credit delinquencies.

By Penny Crosman

January 16
Digital banking

What kinds of financial help do small businesses need to weather 2023?

About half of small businesses nationwide are now classified as financially unhealthy: They have difficulty paying bills on time, inadequate cash reserves or insufficient insurance. Eytan Bensoussan, founder and CEO of NorthOne, a neobank for small businesses, shares his thoughts on how banks and fintechs can help these customers survive.

By Penny Crosman

January 5

News & Features