Contact centers have the potential to drive growth and strengthen customer loyalty. As customer expectations are continuously shifting, this promise can only be realized if banks reimagine customer care and agent experience. Regional Head of Financial Services at Infosys, Vivek Dwivdei, outlines the blueprint banks need to navigate the complex future of call centers and optimize customer and employee value.
- Why banks should reimagine their customer experience journeys
- How to prepare your business and encourage front and back-office integration
- What benefits and goals should be included when building out your business case