Opening Remarks & From Co-Pilots to Digital Workforce: How Agentic AI Is Redefining Work in Banking and Lending

As financial institutions race to modernize their operations, agentic AI is emerging as a catalyst for change—shifting from assistive tools to autonomous digital teammates. In this panel, industry leaders will explore how agentic AI is scaling customer service, sales and operations by blending intelligent automation with human judgment. The discussion will focus on real-world use cases in banking, discuss skills needed to manage LLM-powered workflows, and address the organizational shifts required to unlock value—while maintaining compliance, transparency, and trust.