- Baker Hill
- Glia
- Kasisto
- Prelim
- Smart Communications
Transcription:
Mike Horrocks: (
Hey, good morning, everyone. We are so excited to be here with you today at digital banking to talk about the latest and greatest innovation that you're gonna see from Baker Hill NextGen. And that's our banker application, and the banker application will enable your banks to go ahead and have meaningful conversations with small business and commercial clients and turn those conversations at the enterprise level into loan opportunities. I'm Mike Horrocks. I'm the vice president of product management at Baker Hill. I'm joined today with Molly English, my lead business analyst that was associated with this product. Now for over 38 years, Baker Hill's been empowering financial institutions to work smarter, make faster, better credit and risk management decisions while at the same time, improving the engagement of their commercial and small business customers. But when it comes to those same customers, those commercial and small business customers, what we find is that the banks and financial institutions, they often lack at the enterprise level. We're talking at your branches, everyone that outside of those dedicated to commercial and small business, they lack the ability to have that conversion from a conversation and understanding the business needs and turning that into a meaningful loan opportunity. And we're gonna show you today with the banker application, how anyone at your enterprise will be able to go ahead and have that natural conversation and grow the portfolio. Now I'm gonna take on the role of the small business owner that just happened to walk into the branch and Molly's gonna be my banker today.
Molly English: (
Good morning Mike, how can I help you today?
Mike Horrocks: (
You know what? I'm looking to have some equipment financing for our small business. We're looking to expand.
Molly English: (
Sure. I can help you with that. So that's gonna be equipment for your small business, correct?
Mike Horrocks: (
That's correct.
Molly English: (
And how much do you think you'll need?
Mike Horrocks: (
You know, it's not much around 50,000. So what you just saw there is that, with a purpose driven processing, Molly was able to quickly identify exactly what product would be the best for my needs right now, as a small business. She was able to ask just some basic conversations, follow some basic prompts, and the logic of the solution is driving her to the correct product. She doesn't need to worry about whether or not it needs to be a revolving line of credit, term loan, what have you, the logic within the solution is defining that already.
Molly English: (
Would you like to take advantage of our corporate credit card on your application today?
Mike Horrocks: (
Yeah, that would give me some more flexibility with my financing. That would be great. So also we have the ability with a no code environment for your system administrators or business line owners to actually go in and adjust the questions to specifically address the products that you want to grow within your institution. So they're able to make every conversation, an optimized cross sell and upsell opportunity. And again, this can be done in a no code environment that allows that to grow.
Molly English: (
Would you like to use your existing equipment as collateral for this. It Will help the approval process?
Mike Horrocks: (
Yeah, absolutely. Let's go ahead and do that. And so what you're seeing here is Molly has a 360 holistic view of my entire relationship. Because it's all built within the Baker Hill NextGen ecosystem, the banker application eliminates any of the rekey data entry, anything that would cause more friction along that journey. You also are able to minimize risk because you see my entire relationship. You have an idea of my aggregate exposure. You have an idea of my collateral. Everything's there for you to take advantage of to make the most of this loan opportunity. Now we support all of your digital initiatives because of the mobile responsive design of the solution. In this scenario, we're having this conversation at a branch, but you could be having this over the phone. Your banker could be talking with the small business at their location or even at a Starbucks near you.
Mike Horrocks: (
Also, we ensure that you're able to have an absolutely compliant application. What we do is we allow you to have in this ever changing regulatory environment, the ability to control what disclosures to what products are needed and what other questions you may want to ask as an institution of your borrowers. This gives you the ability to stay abreast of all the changes. For example, with the upcoming section 1071 rules, you'll be able to go ahead and make those adjustments easily within the system. Also, you'll be able to ensure that when you're submitting this application, it's complete. From the borrower's perspective, it's great because most institutions often give just an overload of disclosures to make sure they've dotted every eye. This makes sure that the experience is very streamlined and efficient. So with that, we have this application. It's ready to go. All the information's gathered.
Mike Horrocks: (
It's compliant. It checks out there's no missing gaps. So we've removed any of the friction, we've removed any of the errors that could potentially happen between my small business owner, the person at the branch that's taking the application and ultimately how it will be decisioned. So we're gonna go ahead and submit this loan to be decisioned. And at this point, we're gonna pivot slightly. We're gonna take Molly from being that front office, that banker at a branch, and we're gonna make her be part of the decisioning team at this point. So what you're seeing now is the decision and capabilities of baker hill NextGen. This allows you to have that complete application now at the fingertips of your decisioners. Again, we've created transparency and inclusion across the entire ecosystem at the bank. There's no missing data gaps anywhere. There's no follow up that has to happen because at this point you've assured that, that application's ready and can be decisioned.
Mike Horrocks: (
And this allows you to get back to that borrower quickly and take the off the street. What you're also seeing here is that we can align to your credit policies. We'll put rules and logic in there that will take that application and look for any potential credit policy violations or even just simple guidance that you may need for your credit team. And this is all done automatically as that loan submitted. What we'll also check is look for applications that maybe need a little bit more documentation or different tasks, and that information can then be pushed back to your front line, where they can also interact with the borrower and they can have that information even digitally imported through our client portal. So again, what we have here is an application that's ready to go. It's submitted, and it's ready to be decisioned just with a few other follow ups on this one. So, what we're gonna do now is we're gonna pivot Molly out of that decisioning role, and we're gonna bring her back to that front office at the branch. Okay? We're also gonna go ahead in time a couple years. My relationship with the bank has grown. It's more efficient now. And what you're seeing here is that Molly has a listing of all the loans that are coming due.
Molly English: (
Mike, I can see that your equipment line of credit is going to mature in the next few months. Would you like to renew that with us for a few years ?
Mike Horrocks: (
Yeah, absolutely. So there. With just a simple conversation and in just a few clicks, Molly's able to renew my loan with the bank. And that helps me as a borrower because I know the bank's fighting for me, they wanna be a part of my business and it helps that overall relationship. And again, in just a few clicks. So there you have folks in just a few minutes, we showed you how you could take an application from a new borrower off the street, you could go ahead decision that loan and also down the road, maintain an efficient and healthy monitoring of your portfolio and renew those loans that you want. Baker Hill banker application removes all the friction in your small business and commercial processes, and we encourage you to come by and stop and see, visit us on the web and learn how baker hill can also make small business opportunities happen for you. Thank you so much.
Gary Chan: (
Good morning. Thank you all of you wonderful folks for making out this morning. It's been a fun and actually very long three days probably for all of you and just grateful for all the conversations we've had with partners and clients that are also here in the room today. My name is Gary Chan. I am the director of the strategic accounts team focused on the large bank NFI segment in north America. Our mission is and has always been to reinvent how FI support their customers, your customers in a digital world. And we created this category alongside the major analyst Forrester Gartner, that is now called digital customer service or you may have heard it as DCS for short. It's really focused on enabling you to support and sell to your customers while they're on screen, they're digital, right? That's three key areas on screen communication, collaboration and automation.
Gary Chan: (
There are three approaches that we've seen in the market with our 300 plus FIS to date. So we do this quite a bit. The first here on the left hand side is what we call the fragmented channel approach. And you may be familiar with this. It's adding siloed capabilities. You add chat one day when you need it, you might need co-brows, click to call video. The list goes on and on but these solutions never speak to each other or require immense amount of dev work which inevitably never happens and then I'll take you to the middle here which we call the aggregated vendor approach. We call the omnichannel vendor myth, right? And I think everyone in this room has likely experienced this in the last three to five years, bringing in an omnichannel solution and what you probably quickly found out is that what you really onboarded was a multichannel solution.
Gary Chan: (
One that is probably phone centric. A phone centric contact center platform, per se that has either acquired or partnered with a siloed point solution, that is disconnected from your overall platform. So effectively the same as left hand side. So, what we offer to the market and the reason why we've gotten so much traction is this what we call a channel list strategy which is built up from the ground up to offer all forms of communication, collaboration and automation and one end to end out of the box platform. It enables seamless optionality across all the different ways you might communicate collaborate in real time and never any downloads or plugins for either your bank and credit union colleagues, or most importantly your customers.
Gary Chan: (
So we're gonna do something a little different here today. I'm gonna take one lucky and random individual in the audience, if you're up for it, to go through a digital banking journey with us today live. So if you're up for it, take out your phone, open up your camera app, take down this QR code. It'll take you to a demo site. Imagine that that's your public website, online banking, internet banking portal mobile app. We can implement across all of those journeys. I'll give a couple more seconds for folks to get there.
Gary Chan: (
And when you get there, it should look like this right? Fictitious bank site. We'll take you through a scenario where let's say you're looking for a mortgage product, right? And you're not quite ready to potentially apply or pick up the phone and dial and talk to a loan officer. But you see that there is in real time a ability to engage with the FI in a number of different ways. Oh, looks like someone's reaching out to me right now, or not yet. So you'll see that in the right hand corner, you'll have to connect with Gary, first person to do that. You'll see that I'll switch over to the colleague side experience. We have an anonymous visitor, 6380. Can you raise your hand if that's you. You'll know, it's you. If you scroll on your screen and it's moving in real time or could be someone not in this room, potentially.
Gary Chan: (
Anyone, any takers? Okay. Here we go. What's your name? Was that Amber? Yeah. Okay. Thank you Amber, for being so brave. So let me take you through this scenario, right? The first thing you'll probably notice is what we call live observation, every single customer that you engage with digitally, you can actually see exactly what they're engaging with, what they're trying to understand in real time, in the same exact way that they would, if they walked into your branch. Right. So I could be proactive about identifying what it is that you're interested in, right? And then I can also go ahead and say things like, "Hey, happy to help you with your home lending needs today". Right? And you can chat back and forth with me. I'm just looking at the time here. So let's imagine that we had a long conversation.
Gary Chan: (
Oftentimes you might wanna upgrade to audio, right? It gets really cumbersome to chat back and forth. I could seamlessly offer that to you. You should see two options to talk to me, same person. I'm not pointing you to a one 800 number and breaking the conversation. I'm allowing us to upgrade there in real time. And then we could also do one or two way video, right? Seamlessly, no downloads here I am. I could offer it to you as well but I can see you in face to face so we can skip that but there's so much more around this and I couldn't do it justice in eight minutes. Things like screen share for offline content PDFs, spreadsheets, things like that transferring this to another department, adding multiple parties to the same engagement transferring files back and forth.
Gary Chan: (
It's limitless, what you can do and across the different use cases in the various lines of business you have at UFI. The last thing I'll show is, there's often times a need for me to potentially show you how to do something, right? And so I'm gonna actually offer you co-grows and you should see an option there. Hopefully you'll accept it, but when you do, you'll see that a friendly cursor has appeared on your screen should say my name next to it and now I can say, you know what, here, let me show you how to add auto payment, right? So you don't have to call in every time you wanna make a payment month after month, or really any self-service journey that you might need to go through and so that is at its most basic form, our live demo.
Gary Chan: (
Thank you so much, Amber, for entertaining me here and just a few more things I want to cover. Here we are solely focused on financial services, large banks, small credit unions across the gamut. Security compliance and architecture is a paramount importance to us. And we connect to all of the environments where you offer your customers, right? Customer facing environments, online banking, mobile apps, partnerships, all of the partners that you've seen today in the expo hall, you'll see that we were able to deploy directly in those environments. It's also a very quick implementation. We've done implementations as quickly as two weeks with top 10 banks in the US. So with that said, we offer a few options and we'd love for you to swing by our booth, first to see additional demo scenarios, there are many as you can imagine. We also wanna take you through use cases where it makes sense for you. We'll want to talk to you about a risk free sandbox option that allows you to test and lastly, we wanna get you a copy of our book, UHC book, your customer service. Thank you guys so much. And looking forward talking to you.
Dan Carter: (
Good morning everyone. We're from Kasisto. My name's Dan Carter and this is my colleague Billy. We're actually gonna do something a little different for you today. We're gonna do a customer case study using our application. So, we are here to introduce you to the best little banker on bank South's customer service team. And I'm gonna tell you how just two people were able to build, train and launch her in just four weeks and they did that by leveraging Kasisto's market leading conversational AI platform for banking and finance. Now, her name is obviously Rita and she's clearly not a real person, but she was warmly welcomed by her teammates from day one. And why is that? It's because she was conceived as a new team member, right? Able to work 24 hours a day, seven days a week, and help alleviate some of the core pressures that the call center was facing, who lucky for them.
Dan Carter: (
They only have to work nine to five Monday through Friday, but Rita is so much more than just a customer service rep. Rita has actually become the face of Bank South's brand so much so that even as a digital team member, she now exists in the real world. So, within branches, bank south has cardboard cutouts of her. She's on billboard, she's all over their print advertising. She's on Twitter. She has her own Twitter account, and because of this, she's actually connecting the digital and analog customer experience together. So for example, bank sales customers actually receive emails and text messages from her, and they can reply to her and get a conversation going that way. And banks sales customer service reps themselves actually ask Rita for help because she can often respond in the most efficient way possible and get them the answers they need.
Dan Carter: (
And on top of all of this, people actually like interacting with her because she's been built to have a bit of a personality, right? She's smart and sassy yet approachable, right? She is playful yet professional. And this was very deliberate by her creators because it aligns with bank South's brand strategy. Ultimately though Rita is helpful and valuable to customers and employees alike because she can help them with their everyday banking questions and transactions. So I'm gonna let Billy show you a few more examples in the next few minutes, we're using a real world account and Billy's interacting with Rita on his mobile app.
Billy: (
Thanks Dan. So I'm gonna show you a little bit about what Rita can do beyond the silly stuff. Like it's five o'clock somewhere. She answers banks outs most frequently asked questions, things like how do I view my statement? She's able to direct them to the Porsche of the online banking app, where they're able to view that information, a question that all too commonly ends up in the contact center, something like what's my routing number. She's able to field give them the answer that they're looking for so that they can accomplish the task in front of them. Importantly, Rita understands the intricacies of the English language the same way human does. Two similar questions. What's an APR and what's my APR are easily differentiated between, she's able to field them with ease. She can answer with the definition for what's an APR and for what's my APR.
Billy: (
Again, she's able to point them to a different part of the online banking app, where they can find that information. You'll see, Rita is happy to pass the conversation off to a human, but in the two months that she's been live 96% of the time, the conversation remains here only 4% of the time are we losing the containment of the conversation. Our favorite question is, what can you do? This is in the spirit of discoverability, allowing folks to understand the capabilities of the application. She's more than willing to share what she's capable of doing, balance inquiries, transactions, telling people about the different banking products available. A view of our balance here, and we get high level information about the count. You see quick replies at the bottom of the screen, encouraging the customer to go down a bit of a journey, quick show transactions. And we can see a little bit of what's been going on with our finances recently.
Billy: (
You can query with questions as well. Something like, how much have I transferred this week? She's able to dig into your transactions and look at that information and give it back to you really quickly. That's about 30% of the questions that Bank South fields with Rita, and she's able to handle them with ease. She also helps educate and inform customers, guide them through workflows, like new account opening. I can tell her that I want to open an account and she gives a little bit of a back and forth here, wants to clarify what it is exactly that I'm looking for. Go ahead and press savings. And she will direct me to Banks South's easy open online account opening tool. And the most interesting thing about Rita is that remarkably accounts opened with her help have a higher click through rate, a higher conversion rate, and believe it or not a higher starting balance. Give it back to you, Dan.
Dan Carter: (
Thanks, Billy. So how did Bank South do all this so quickly? Remember I said that they built and launched her in just four weeks and it was really achievable because they began with Kasisto's pre-trained digital assistance, which outta the box handle hundreds of the most common banking questions and requests. And we know what these questions are because Kasisto's digital assistance in the real world have now handled over 100 million conversations. And what this means from a project standpoint is that bank sales head of branding and the marketing team, they were able to really take control of the project. So they would take charge and make sure that key decisions were made quickly. So for example, even the name Rita, that was sourced by an employee competition over a few short days. The build team itself was small, just two experienced bankers doing most of the work with a little bit of input from some product owners and importantly, they didn't wait for perfection.
Dan Carter: (
They trained Rita to be good enough with the knowledge and a plan to keep training her so that she continuously gets better and better over time. And Kasisto helps with this training by sharing the insights that we gather from all of our digital assistant being used in the real world globally. So, oh, I'm a little early. Great. So as I wrap up here. I wanna leave you with three important things to sort of take away. Firstly, think of digital assistance as a digital team member that can help service your customers or members. Secondly, this digital team member should represent your brand in the real world. You can really take advantage of that. And thirdly, this really isn't hard to do, and actually it can be quite fast and easy to do when you select the right partner. So thank you very much for your attention today. Appreciate the opportunity. Please swing by the booth or visit the website if you'd like to learn more.
Sam Kim: (
Good morning. My name is Sam Kim, head of banking platform. And this is Heang Chan CEO co-founder of prelim. The question that I have is why is it that there's no banks in America that offers and allows customers to apply online, to access their entire suite of product portfolio? When it comes to consumer, small business or commercial banking, you have to talk to a live banker. Eventually. Now, if you have a hundred million dollars worth of budget, a team of hundred engineering team, and over 10 years, you might be able to find a solution, deliver that out to the marketplace, but that is not truly our reality. There's a lot of great individual solutions and providers with different parts, but without a single binding agent, we are left with this kind of lumbering giant, right? Dr. Frankenstein monster. And that's what we are left with.
Sam Kim: (
And Prelim, we are a platform that powers all products and services within a singular ecosystem and singular interface and feedback from banks. Over the past five years, our clients are our first Republic, Pacific Western, City national bank of Florida. We were able to transform disjointed experience into something a lot more agile and graceful for our customers, as well as our employees, allowing you to offer your portfolio products in a single ecosystem. So let's take a peek into our toolkit. So what you see on the screen is our entire pipeline. You'll be able to see the performance and that's loaded into the system. And from there you can access different entities that's available and you'll be able to see different revenue as well as of course the expenditures and see the overall health of that particular organization. Now what comes out of our toolkit already are the pre-built templates that we've already coded for you so that you can make tweaks to your own process. Now, I don't know how many of us are coders in here, but when you take a look at something like this, for me, I just go, what in the world, give me somebody smarter right? Now I'm gonna take a look at and take this information that just looks like a blur and wide screen and load it in. And as soon as Heang uploads that file into our interface, it's going to launch a white label template that you'll be able to make an adjustment on the fly.
Sam Kim: (
Now, from here, you'll be able to see the UX builder.
Sam Kim: (
And on the left hand side, you see the visual interface where you'll be able to customize the widgets and change the look and feel according to your specification. Again, this is white label. On the right hand side, you'll see all the data mapping where you can change the language, of course, multilingual as well, if you wanted to. And on the rules page, you can load and customize the phone logic to be able to create different actions. So that the data that is transported in actually dynamically creates solutions. Now this is actually really cool. This is our app store. It's been fully integrated it through APIs and different vendors we're utilizing. When it comes to vendors, please keep in mind that we are agnostic. So whichever vendor that you are already utilizing, we can go in and play with it and just launch it, power it.
Sam Kim: (
And on the left hand side, you will see the customer experience on the right hand side, you'll be able to see the enterprise employee experience. Of course, this is mobile enabled. Something that you'll be able to see very cool is the mirroring feature of it, where in real time, you'll be able to engage your clients and walk the customer through the actual application. And what he's actually done is completing the business information. And with the application integration, that's already built in that we showed you earlier, we'll be able to complete a KYB by using one of our providers. He's going to upload the information as a customer. And as you can see, you see the information that is being transferred on the right hand side for employees, just like that, the KYB is done. We'll be able to pull that data and we'll show that to you later. And he is now completing the KYC aspect. As an owner and of course he can be a signer. He is now going to upload the ID that's already on his desktop, but we can do this by taking a picture as well.
Sam Kim: (
As his driver's license is being uploaded, in the background what is being powered is the machine learning to take all this data and take it in and send it to the trusted source. Now, what we also want to do is take this ID and take this beautiful face and take a picture in 3D. Now, take the algorithm, compare the information to make sure that the identity of the person who is applying is the identity of the person who uploaded the ID, right? KYC. No different. Just like that, we just completed KYC. You can enter additional information of that particular business, have different owners. Pretty sure he owns more than 1% of premium. Different signers to these accounts. And as businesses, you have requirements of additional products and services that you want from that particular bank, right? So you can make the request to launch these services as well. And of course the whole point of opening business account is to pull in funding from other entities. So we are going to now go in to chase, I'm sorry, and draw some money in order to power this particular account, gonna go through the credentials. And of course you've seen this, you're gonna be able to see different accounts that's associated with that particular account and the account information and routing info. That's all built in for future usage as well.
Sam Kim: (
And like that, now we are going to take a look at the documents that we don't really read myself.
Sam Kim: (
And launch an e-sign. Again, we are agnostic. So if you have a different e-sign provider, we can utilize that. But in this particular case, all the information has preloaded in so that you can get the client to sign. Account has been fully open. Now, what we are gonna do real quick is to launch and finish the commercial real estate loan application. Without having to ask the customer to complete the information from top to bottom, we are going to utilize the data and information prefill that and complete the portions that we truly need by entering the property information and the rate that is tied to your pricing engine and through the accounting software, so that they do not have to reload the documentation. Find FedEx or ups to be able to scan these things right? And what we are now going to do is to verify income and asset. That's all fully integrated and pull credit report for both personal, as well as business. And just like that, what you're able to see as we complete our point is that we've completed application when it comes to business account opening and commercial loan, all under five minutes,
Sam Kim: (
You can offer all your products and services online within single interface and with no code platform, you can go to market without a hundred million worth of budget or lobbying internally. So control your destiny and power end to end automation with Prelim. Thank you
Karen Oakland: (
So, good morning, everybody. My name is Karen Oakland and I'm the VP of marketing for financial services for smart communications. And with me is my colleague Jennifer Wunstorf, who is our technical Guru's gonna show us a demo today. Thanks for sticking with us. Hopefully we save the best for last. I think it's really cool watching a lot of these demos. We've seen a lot of new account opening. That's certainly a space where we see this digitization of the conversation. What we're gonna talk about is how we help companies in highly regulated spaces. We work with banks, lenders, wealth management, insurance companies, about 700 brands around the world to transform the way they engage with customers. Starting from that digital forms, transformation, getting rid of paper, PDF forms, fillable forms, getting rid of even static web forms to transform the way that we capture information, even potentially getting rid of OCR all the way to changing the way that you're coordinating that customer journey with communications.
Karen Oakland: (
We've seen a lot of this kind of back and forth with digital on SMS, on mobile, but of course our customers wanna work across all their channels, including print. So that's what we do through our platform called the conversation cloud. It's a SAS based low code platform that really works across any type of communication scenario from your on demand, your interactive engagements like this all the way through to batch print statements, things like that. Because of course, we still have some customers out there who do wanna receive things in print. So what we're gonna show you today is actually a scenario in the collection space. We know there's some stats out there from McKinsey that I have from 2019 that say, you can get 12% more payments if you communicate with customers in a collection scenario over digital channels, but I would hedge bet that post COVID that that number is actually much higher. So Jen's gonna show us that collection scenario, but as you watch this, keep in mind that this could also apply in a new account opening or a loan origination scenario or client onboarding across the board. So I'm gonna hand it to you Jen.
Jennifer Wunstorf: (
Okay, great. So in this scenario, our borrower, Lisa has missed a loan payment. The accordance system would trigger a two way SMS chat between the lending bank Accordant and Lisa. Now in this message, we'll give Lisa a few different options to help correct this issue. Lisa has had some unexpected medical issues. And so we're going to go ahead and text back with three, four payment assistance. Now, according when auto reply with the second SMS to acknowledge Lisa's response, and then also let her know that we sent her an email to her inbox for next steps. Now, both the SMS, and then also the email that you see here can be simultaneously generated using our smart communications, true multichannel, single template design, and can be delivered using our digital delivery capability. Now within this email that we see, we have an access code and then a link to access an intelligent interview. Now, after logging in, Lisa has the ability to see her customer detail since we've already authenticated her via that access code. Now pre-populating this information not only speeds up the process, but it will also reduce data errors. So Lisa would enter her social security number.
Jennifer Wunstorf: (
And whenever Lisa enters it, let's just say that she provides an incorrect value. Now we're able to identify the typo and then have Lisa correct that data real time. So here I'll go ahead and correct that. Now after correcting her social security number, let's say that Lisa gets interrupted. And so she needs to save this form and come back to it later. When Lisa returns, she decides to use her laptop instead of her cell phone. And so she would log back into that intelligent interview, just like we saw before on her laptop. And this will take her right back to where she had left off. Now, the email and the intelligent interview that you saw before on Lisa's cell phone, it's fully responsive. And so it will auto scale to the device that she chooses. Also in these intelligent interviews, we have the ability to ask or suppress questions, pages, sections, depending on data that Lisa provides. So for example, if I click this check box here, the entire property address section will be suppressed since it's no longer needed. Now Lisa would go through and she would fill out the rest of this form here.
Jennifer Wunstorf: (
And we also have the option based on selections to ask additional questions and they can even be required indicated by the red asterisks. So, I'm just going to go ahead and copy and paste some text in here. Now Lisa would fill out her income information. So as we check these check boxes, we have fields that will appear to be able to put values in there. And not only that we're able to go ahead and calculate the total down here as Lisa enters in her information for her. We can upload a pay stub. So you're able to collect documents that may be necessary along the, the journey here. Now, based on Lisa's responses, we can see that a tax return transcript is necessary and so we're able to collect the information needed for that. And then not only that generate that tax return transcript and include that in our final document package that we'll see here in a minute. So Lisa would acknowledge and submit her request.
Jennifer Wunstorf: (
Now upon submission, the collect functionality can be used to push all data back to your system of record. So you won't have to re-key that. And then also we're going to utilize our communicate functionality to generate all of the necessary documentation. And here we've opted to go ahead and send that over to a one span e-sign ceremony. Now, although this demo showcases one span, we can use just about any other e-signature vendor. So, we would go through and we would sign these documents. So this is the request for mortgage assistance or RMA form that we generated. And then we also have that tax return transcript. So if you have regulated documents that you need to generate, we could do that as well. And then last but not least, we'll have a copy of that paycheck stub that we had uploaded. And so we can accept that. And then Lisa can download all of these signed documents for her records and keep those as well. Now let's switch roles over to the Accordant loan officer Margaret Faust. Margaret would be logged into the accordance system of record. In this case, we've chosen to use Salesforce, but you could use any other front ends, and we can see that here within Salesforce, we have uploaded the RMA document. So if I refresh here.
Jennifer Wunstorf: (
Sorry, the Internet's a little slow. That conference WiFi, but we have that RMA document here that has been uploaded and are attached to Lisa's record within Salesforce using our out of the box integration. Now, all of that data, like I said, would be written back to the core system, so no need to repeat anything. And I think that's it.
Karen Oakland: (
So towards the end of this, we can actually generate correspondence as well. That's fully branded, and I think what's really different and unique about this compared to a lot of what you've seen today and yesterday is that it's really an omnichannel experience. So print as well and PDF as well as the digital and on demand communication. So thanks everybody for joining us. I hope that you've enjoyed the show here and we'd love to talk to you. I know there's a coffee break. If you'd like to see a little bit more in three 16. Thanks. So.