How BofA customers are using its Erica chatbot
November 1, 2018 4:58 PM
Michelle Moore, head of digital banking at Bank of America, explains the top use case for the virtual assistant so far. Moore was a keynote speaker at American Banker's BankAI conference in Austin in September. BankAI is the event where AI experts and practitioners in financial services gather to share information, learn and advance the industry forward.