'People will tell a computer that': USAA's Patrick Kelly
November 01, 2018 04:58 PM
Most people who won't tell another human being they're broke, but they will tell a chatbot, said Patrick Kelly, assistant vice president for digital product development at USAA. Kelly was a speaker at American Banker's BankAI conference in Austin in September. BankAI is the event where AI experts and practitioners in financial services gather to share information, learn and advance the industry forward.