But with aggressive tactics by bad actors such as spoofing, robocalling and even deepfakes on the rise, what recourse does a legitimate business have? You can reduce fraud and increase answer and productivity rates with the right tools.
In this video, Mark Voorheis, Sr. Product Manager - Voice Security Solutions, demonstrates how Verizon Voice Security solutions such as voice firewalls, anti-fraud and authentication tools, branded calling, attestation elevation and anti-spoofing services help protect your customer information and brand reputation through all your voice communications. You'll learn how to address common security issues, including:
- Calls going unanswered by consumers
- Malicious and hassling inbound calls
- Ineffective authentication processes for contact centers